FAQs
Frequently Asked Questions (FAQs)
Have questions? We’re here to help!
Our passionate Customer Experience Team loves all things jewelry and is always happy to assist. If you don’t find what you’re looking for below, feel free to email us at info@pinctore.com — we’ll get back to you quickly.
💎 General Questions
Q: Is your jewelry made with real gemstones?
A: Yes! Most of our pieces feature genuine gemstones or premium-quality exotic gems & diamonds (unless mentioned on the items itself ); set in sterling silver, gold plated (1 micron) OR gold vermeil (2.5 micron) , rhodium plated or platinum plating Or solid Gold offering in various purity - 9K, 10K, 14K and 18K Gold Jewelry.
Q: Are your metals hypoallergenic?
A: Absolutely. Our sterling silver and gold plated are nickel-free and safe for sensitive skin.
Q: Do you offer gift wrapping or personalized notes?
A: Yes, we do! You can select gift wrapping and add a personal message during checkout — perfect for birthdays, anniversaries, or special surprises.
📦 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes — we offer free shipping on all U.S. orders, no minimum required.
Q: How long will it take to receive my order?
A: Most U.S. orders are delivered within 3–7 business days. International delivery times may vary based on location.
Q: Do you ship internationally?
A: Yes, we ship worldwide! International shipping charges and delivery timelines will be shown at checkout.
🔁 Returns & Exchanges
Q: What’s your return policy?
A: We offer a 30-day return window, no questions asked. Items must be unworn and returned in their original packaging.
Q: How do I start a return?
A: Just email us at info@pinctore.com with your order number, and we’ll guide you through the return process.
Q: Can I exchange an item for a different size or color?
A: If available, we’re happy to process an exchange. Contact us, and we’ll help you with the next steps.
🛍️ Product & Sizing
Q: How do I find my ring size?
A: Check out our Ring Size Guide, or email us and we’ll help you measure at home.
Q: Will the gold plating wear off?
A: With proper care, your gold plating will last a long time. Avoid water, perfume, and harsh chemicals to keep it looking new.
Q: Can I request a custom piece or engraving?
A: Yes, for new orders we can offer both options. Please contact us at info@pinctore.com for further enquiry and your requirements. We would surely be able to assist you.